Our policy lasts 7 days. If 7 days have gone by after you have received the items, we cannot offer you a refund or exchange.
We only offer refund or exchange to items that are defective.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Contact us prior to shipping the defective items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: DrM Lab, Flat A2, 1/F, Mackenny Centre, 660 Castle Peak Road, Lai Chi Kok, Kowloon, Hong Kong SAR, China.
To return your product, you should mail your product to: DrM Lab, Flat A2, 1/F, Mackenny Centre, 660 Castle Peak Road, Lai Chi Kok, Kowloon, Hong Kong SAR, China.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over HK$100, you should consider using shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
我們僅在貨品有缺陷的情況下更換。如果您需要將其更換，請發送電子郵件至info@drmlab.com.hk，並將您的物品發送至：荔枝角青山公路660號百生利中心1樓A2室DrM Lab ，香港特別行政區九龍區。